My Take: Adobe Creative Cloud, Office 365, Software Subscriptions, and Old Photos

OK, so I am taking the plunge. Sometime before the expiration of the July 31st cut-off for the CS6 migration promotion, I’ll be switching to Creative Cloud. Why? Feature-value.

I have been playing with an evaluation of Lightroom 5 (which coincidentally is the only product still available on a perpetual license). I’m sold. And now I want what’s coming in Photoshop CC. Why? I’ll let you be the judge.

Let’s start with a photo I took in 2006 when I was much more of a novice (though to be fair, I’m still a novice) in DSLR photography:

Image

It’s a nice photo. But it could be oh, so much sharper. Maybe, something like this – tweaked with the new filters in Lightroom 5:

Image

Now, I can’t wait to play with the even better features in Photoshop CC. I have a lot of good photos from my early days when I didn’t know what I was doing (and shooting only in JPEG with lower quality lenses and a much older body). The software has the potential to breathe new life into a lot of old “good” photos and make them “great” photos. The value is there. Sign me up. Especially while the CS6 promotion is in effect.

That said, the outcry over the subscription licensing is amazing. I have two perspectives on this. The first is from an industry direction. This is the wave of the future. Creative Cloud and Office 365 are the most mainstream examples. The trend started with lower end consumer services like ad-free versions of popular services as well as large enterprise Line-of-Business applications like Salesforce. Now “professional” and “mainstream” applications are filling in from the middle.

The pace of innovation in the technology industry no longer allows for multi-year ship cycles, but instead demands near real-time delivery. And the licensing models have to change as a consequence. Outside of the consumer mainstream, most organizations were paying for perpetual licenses and maintenance. The reality is that subscriptions are comparable – they just look different. And in some cases they are more cost effective. The biggest downside (and upside) is that you are turning a CapEx into an OpEx.

As a case in point, if you bought every Adobe Creative Suite upgrade + Lightroom upgrade the day it came out (e.g you’re committed to innovation, generally like me) – you are paying about the same per year as if you are signing up for Creative Cloud. You are just paying a big lump every year to year and a half, instead of every month. It feels different. But at the end of the day, it’s about a wash.

That being said, whenever you change how something works, there is the process of change management. This is where Adobe made a very polarizing move by forcing people to switch – and in a very short time. So far the bet appears to be paying off based on their recent financial results. Time will tell.

It could have been done with a lot more grace, however. Microsoft, who can do no right in people’s eyes no matter what seemingly, has done a much better job with Office 365. They have perpetuated their old business models. So there is no culture shock. If you want to keep doing things the way you have always done them, that’s great. But they have introduced substantial incremental value with Office 365. To-date, depending on the option, you get things like:

  • Office for iOS
  • Varying levels of Web/cloud features (e.g. – Skydrive storage, Web applications)
  • Cost/benefit of cloud infrastructure vs. running on-premise (the real benefit varies by organization/user)
  • Multiple desktop OS support (e.g. – you can be Web, Windows, or Mac or some combo)
  • Multiple device support (which is a huge first for Microsoft)
  • And more coming seemingly all the time…

This was a much better way to manage the change – as adoption is taking off and nobody is screaming much (yet).

In closing? I’m excited about breathing new life into a bunch of old photos, absolutely resolute that subscription models are the wave of the future, and convinced that the key to doing it right is having an elegant transition like Microsoft versus an electroshock like Adobe.

PS – In-Flight WiFi really rocks. Written over Montana at 34,000 feet on United 675.

53,402 miles later…

Where has the first half of the year gone? Well, a lot of it has been on a plane or in an airport. Besides that, at work we’ve shipped 3 major releases of Commerce Server. Business is going great. And I finished up my role in the post-merger integration of Cactus Commerce and Ascentium, handing off the reigns to the new SMITH leadership team back in March and April to focus my efforts solely on Commerce Server.

It has been a crazy time that is mostly work and very little play. The second half of the year looks even crazier, but hopefully I can be better at posting more often. At least I’ve finally gotten around to updating this site, taking a few photos, and finally updating my other social media profiles….

The next killer app from Amazon?

I am a bookworm. I have several thousand actual books. And another few hundred Kindle books. Managing this is a nightmare. Especially when it comes to reconciling series between the physical and virtual libraries. And furthermore, I am sick of getting recommendations for books I own. (Yes I can go in and individually mark a title as owned. But that’s a huge pain.)

What I really want is for Amazon or Barnes and Noble to build an application that will let me easily scan my physical library by title or barcode via a mobile device and update my virtual library. And then give me intelligent recommendations.

This could easily go beyond books and extend to music and TV/movies. It would lock up whomever got there first as my distributor of choice.

Nirvana would be getting digital copies of my physical library too, but licensing would probably never let it happen.

Where’s the app for this?

My Review of Windows Phone 8

My first smartphone was a Windows Mobile device – a Motorola MPX200 to be precise. And that was all I used for the next few years culminating with the Treo 750W on Windows Mobile 6.5.

Then, the iPhone 3G came around. Everything about my iPod and phone was combined into one. And everything Windows Mobile 6.5 did, the iPhone did better – or had an application for that. I have been a steady user of the iPhone, having used the 3G, 3GS, 4, and 4S and frankly never looked back.

With the debut of the Nokia Lumia 920 and Windows Phone 8, it seemed to be time to give Microsoft another shot. So while in Canada I picked up an unlocked penta-band device and used it on both Bell Mobility in Canada and AT&T in the United States. And this is my take after some hardcore daily usage using the “Portico” update.

The Good:

  • Industrial design and build quality is fantastic
  • Voice quality is as good or better than any cell phone I have had since switching to a GSM phone in the United States
  • E-mail, contacts, calendar, and tasks are best-in-class; I live by Outlook and this is by far the best experience I have used on a mobile device
  • Integrated Office support is also best-in-class; zero issues opening and working with documents
  • Bluetooth contact pairing and caller ID support is better than any device I have used
  • Battery life has been outstanding
  • Contact filtering is truly useful – especially once you merge in all of your social networks. The search to then get back to all of your contacts is extremely well-done.
  • The Nokia application collection makes the phone truly stand-out (at least amongst its peers) and helps close the “app-gap”
  • Camera quality is absolutely fantastic (daylight focus issues fixed after the “Portico” update)
  • You can use the device while wearing gloves – very handy when working in and traveling to cold climates like Ottawa
  • Native QR codes support in the Bing application is seriously cool

The Bad:

  • Dial functions over Bluetooth break routinely in the car; after placing a call it becomes unpaired from my vehicle and I can never get it to repair without rebooting the vehicle
  • There is a serious lack of applications – including some promised ones. Notable misses from things I have become used to or depend upon:
    • Instagram (despite being promised)
    • United Airlines
    • Air Canada
    • Comcast’s series of applications
    • Tivo
    • Google+
    • Urbanspoon
    • Opentable
    • Yelp
    • Egencia
    • eBay Motors
    • Uber and Taximagic
  • Synchronizing the device with my iTunes Library was a disaster, despite this being a “feature”:
    • It took over 2 days to synchronize my photographs (8,000) – when continuously connected and synchronizing
    • Seemingly less than 15% of the music tracks I selected to sync actually copied – despite them all being either ripped from CD, pure MP3, or DRM-free music
    • I was never able to send an audio file to use as a ringtone successfully
  • IE10 is just not as smooth nor as well-performing as Safari on a handheld device
  • Some applications are substitutes and not as good as their original versions:
    • BoxFiles (in lieu of Dropbox)
    • MetroTalk (in lieu of Google Voice)
  • Other applications I use such as Evernote or Twitter or Facebook are lacking features from their iOS brethren
  • The Lumia 920 is not preconfigured for other carriers as an unlocked iPhone is; instead you have to know to download the Nokia Access Point application, find it (it’s in Settings and isn’t an application), and then occasionally tweak it further if a setting has changed – it is not a world-ready plug-n-play solution

The Verdict:

I wanted to make this my primary phone. I really, truly did. But it was actually the basics  that killed it for me. I use Bluetooth extensively; having it not work reliably is a non-starter. Likewise for sync. – if I have to dredge up an iPod and start carrying yet-another-device for a primary use case, it’s kind of defeating the purpose of having a multifunctional device.

The lack of applications is definitely annoying. But it not the end-of-the-world. Though I imagine if I had used it for more than a few weeks, it would have gotten on my nerves.

That said, I will definitely miss the superior e-mail, contacts, calendar, and tasks interface – coupled with native Office support.

So, for now, Windows Phone 8 and the Lumia 920 has earned it’s keep as my international phone for use while traveling on other carriers. I only hope that with further evolution some of the gaps can be closed and it will be able to make it to my primary phone.

It’s frustratingly close…

Out of Pseudo-Stealth Mode

To summarize the last twelve months: wow!

Since the acquisition of Cactus Commerce by Ascentium, a big part of my day job was working on integrating the two businesses into a new brand and value proposition. This finally came to fruition with the launch of the SMITH brand a few weeks back, along with the retirement of Cactus Commerce and Ascentium brands. Check out www.smith.co to see the results!

But, the real focus has been capitalizing on the opportunity with the transition of the Commerce Server business. The last year has seen us extracting the product from Redmond; re-branding it; doing lots of 1×1 engagement with customers, partners, & analysts; and now debuting what’s next…

Last Friday brings the Release Preview of Commerce Server 10, which addresses being CMS-agnostic and the challenge of proper separation of business and presentation logic to allow HTML/CSS/JavaScript designers to make look-and-feel changes. Likewise, our new brand – commerceserver.net – debuted, which sees the right management structure and branding to effectively curate the global partner ecosystem for the product.

The initial reactions have been very positive – nothing like Peter Sheldon’s excellent post from Forrester Research to sum it all up: http://blogs.forrester.com/peter_sheldon/12-11-30-commerce_server_cactus_commerce_ascentium_the_path_forward_0

These changes have been a long time coming. We had to get it right. And with them finally seeing the light of day, I can finally come out of pseudo-stealth mode. 🙂

And to add ANOTHER adventure…

As if being acquired, a new job, and an international move were not enough, let’s just add getting the helm of Commerce Server back. No, that’s not a mis-print, as captured by:

This certainly was almost as much of a surprise to us (and has been only a short time that we have known) as I am sure it is to customers. However, this is one challenge I relish – as the opportunity is great to truly take the product now, evolve it into what customer’s want and need, and do so free of the many constraints under which it has been placed in the past…

The Next Adventure Begins

On September 6, Cactus Commerce, the company for which I have worked for the last for years, has been acquired by Ascentium Corporation of Bellevue, WA. It’s truly ironic that after moving to Ottawa from Seattle, we’ve been bought by a Seattle-based company – and now I’m being relocated back to Seattle to take on a new executive role within the combined organization. With this, I expect things are going to be quite busy. And not as many posts for a while.

But in the meantime, you can read all of the details here:

Stay tuned…

Instagram & Customs Hell

I have broken down and joined Instagram. Look for me on there under ryan_donovan. My first picture? My Continental Express flight to Newark…right next to my fiancee’s flight to Vancouver. Next to each other but separated by the glass of the secure pre-clearance area of US Customs within a Canadian airport.

And speaking of customs…I almost missed my flight. The computers were down. They had no way to let anyone through. So, processing is supposed to begin at 5AM; it was closed until 6:15 when computers were restored. All of the 6AM flights were over an hour late. And the line extended to hundres. Luckily I was early – or I would have missed my flight as they departed at 6:45 (once the flight crew got through) pretty much regardless if folks were there nor not. This in my mind is a huge weakness that should be remediated – otherwise if something really bad happened – the nation’s commerce would potentially suffer as much of a hit as it did around 9/11.

As it was I made my connection and landed in Vegas later (second Instagram photo).

All is well that ends well – and I have a fun, addictive new hobby. But no thanks to a huge liability in the nation’s border system.

 

 

 

Canada Day Weekend Fail

How I spent my Canada Day weekend…trying to get the washing machine to fit in the closet and get the closet door reattached. and then reattach the broken knob to the washer so that one does not have to use such things as BBQ tongs to change it.

As one can see, the project was a spectacular failure. After removing the washer, removing the outer door, relocating and replacing the dryer vent pipe, and putting it all back together – it doesn’t fit by about an inch. So the door doesn’t shut. It’s progress – as the door wasn’t attachable. But seriously – who makes a washer close that doesn’t fit a washing machine anyone can actually buy? (I bought the smallest I could upon move-in.)

The knob was an even bigger fiasco – spent 1.5 hours soaking the super glue off of my hands – and it didn’t work anyways.